At Lumina Window Cleaning, your privacy is important to us. This policy outlines how we collect, use, and protect the information you provide to us when booking or inquiring about our services.
Business Name: Lumina Window Cleaning
Website: luminawindowcleaning.com
Contact Phone: 07497 613649
Contact Email: info@luminawindowcleaning.com
We only collect the personal information necessary to respond to enquires and provide our window cleaning services. This includes:
Your Name: To identify you and personalise your service.
Your Property Address: To provide a quote and carry out services at your property.
Your Phone Number: To contact you regarding quotes, upcoming visits, scheduling changes, or payment queries.
Your Email Address: To respond to enquiries submitted through our website or by email.
Note: We do not use your contact details for marketing purposes, nor do we process online payments through this website.
We collect personal information directly from you when you:
Call or text us to request a quote or book a service.
Provide your details in person when we carry out work.
Submit an enquiry through our website contact form or contact us by email.
We process your personal data where necessary to provide the services you request, including taking steps to provide a quote or arrange a service (Contract – providing the service you requested). We may also use personal information where necessary for our Legitimate Interest, such as managing our customer relationships and running our window cleaning business efficiently. Your information is used strictly to:
Provide quotes and carry out window cleaning services at your property.
Manage scheduling and notify you of upcoming visits.
Issue invoices and maintain business financial records.
Our website (luminawindowcleaning.com) may use essential cookies or similar browser storage where necessary for the website to function correctly.
We do not currently use analytics, advertising or marketing cookies to track visitors to our website.
If we introduce non-essential cookies or tracking technologies in the future, we will update this privacy policy and, where required, ask for your consent before they are used.
We respect your privacy. We only share personal information where necessary to operate our business, comply with the law, or use trusted services, such as website hosting, email or accounting providers. We do not sell, rent or trade your personal information.
We keep active customer contact details for as long as we provide window cleaning services to you. If you cease using our services, your contact details will be deleted. However, transaction records may be retained for longer where required to comply with UK tax and legal record-keeping obligations (HMRC). These financial records are kept strictly confidential.
Under data protection laws (including the UK GDPR), you have the right to:
Access: Request a copy of the personal information we hold about you.
Rectification: Ask us to correct any incorrect or out-of-date information (e.g., an updated phone number or change of address).
Erasure: Request that we delete your personal data from our records (provided we do not need to keep it for legal/tax reasons). You may also have the right to restrict or object to the way we use your personal information.
If you have concerns about how we use your personal information, please contact us first so we can try and resolve them. You also have the right to make a complaint to the ico, the UK’s data protection regulator.
To exercise any of these rights, please contact us at 07497 613649 or via email at info@luminawindowcleaning.com.
We may update this Privacy Policy occasionally to reflect changes in our business practices or legal obligations. Any updates will be posted directly on this page.
Last Updated: September 2026
Still have questions?